Privacy Policy

Last updated: June 2026

1. Information We Collect

When you place an order or create an account, we collect information you provide directly, including your name, email address, shipping address, and payment details. Payment information is processed securely by our payment provider and is never stored on our servers.

We also automatically collect certain technical information when you visit our site, such as your IP address, browser type, pages visited, and referring URLs. This is collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to customer service requests
  • Send promotional emails if you have opted in (you can unsubscribe at any time)
  • Improve our website and product offerings
  • Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, including:

  • Payment processors (e.g. Stripe) to handle transactions securely
  • Shipping carriers to deliver your order
  • Email service providers to send transactional and marketing emails
  • Analytics providers to help us understand site usage

These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.

4. Cookies

Our website uses cookies β€” small text files stored on your device β€” to remember your preferences, keep items in your cart, and understand how visitors use our site. You can disable cookies through your browser settings, but doing so may affect some functionality of the site.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal and accounting requirements. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, or to object to or restrict certain processing. To exercise any of these rights, please contact us at the address below.

7. Children's Privacy

Our site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the β€œLast updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

PLUMP
hi@plumpsquishies.com